The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

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ITIL® 4 FOUNDATION Training's Information

  1. Understand the key concepts of service management
  2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  3. Understand the four dimensions of service management
  4. Understand the purpose and components of the ITIL service value system
  5. Understand the activities of the service value chain, and how they interconnect
  6. Know the purpose and key terms of 18 ITIL practices
  7. Understand 7 ITIL practices
  1. High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  2. The seven Guiding Principles of ITIL 4
  3. ITIL’s new Service Value Chain
  4. The four dimensions of Service Management
  5. The 34 ITIL practices, with a focus on 18 of these
  6. Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
  • Individuals who require a basic understanding of the refreshed ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to, an ongoing service improvement program.
  • This may include but is not limited to, IT professionals, business managers and business process owners.

No Pre-Requisite for ITIL 4 Foundation Certification

Exam Type – 40 multiple choice questions carrying 1 mark each
Duration – 60 Minutes
Prerequisites – None
Supervised – Yes
Passing Score – 65% (26 marks out of 40)
Delivery – Paper based or Online

Why choose SAI Learning & Consultancy Solutions?

Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

Why there is No ITIL 4 Foundation transition module?

There will not be a transition module at the Foundation level. There is a large amount of new material in the ITIL 4 Foundation therefore a single exam is required to assess end-learners knowledge of the new ITIL 4 Foundation guidance.

When can I take the Certification Exam?

ITIL 4 Foundation exams will be live from 28 Feb 2019.

Is ITIL Foundation Training Mandatory to take Exam?

AXELOS has not mandated training for ITIL Foundation, however we encourage candidates to partake in training to fully understand the new material.

Is my existing ITIL Foundation certificate is still valid?

Your existing ITIL Foundation certificate will be Lifelong valid