MANAGING PROFESSIONAL TRANSITION

The ITIL4 Managing Professional Transition module (ITIL 4 MPT) is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.

This ITIL 4 Managing Professional has been developed for IT practitioners working within technology and digital teams across organizations. It provides practical and technical guidance on how to create, deliver and support successful IT-enabled services, teams, and workflows.

The Transition module recognizes the candidate’s existing achievements and allows them to gain the up-to-date skills and knowledge needed to navigate the digital service economy.

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Managing Professional Transition

ITIL 4 Foundation

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the activities of the service value chain, and how they interconnect

CREATE, DELIVER AND SUPPORT

  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services

DRIVE STAKEHOLDER VALUE

  • Understand how customer journeys are designed
  • Know how to foster stakeholder relationship
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value

HIGH VELOCITY IT

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Know how to create, deliver and support services

DIRECT, PLAN & IMPROVE

    • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
    • Understand the role of GRC and know how to integrate the principles and methods into the service value system
    • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction planning and improvement
  1. A review of the main differences between ITIL v3’s five-stage lifecycle IT service management model and its 26 processes and functions, compared to ITIL 4’s service value system model and its 34 practices
  2. A review of the SVS model and its components: the service value chain, seven guiding principles, four business dimensions, governance, continual improvement, and a review of ITIL 4’s 34 practices, which are grouped into three operational streams (general management, service management, and technical management)
  3. Key concepts and teachings from the three ITIL 4 advanced IT Specialist courses: Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT
  4. Key concepts and teachings from the ITIL Strategist advanced book and course – “Direct, Plan & Improve”
  5. A review and ample discussion of the examinable agenda items, at the end of each module
  6. Practice exams and ample opportunity to reinforce the key concepts needed for the exam
  7. High quality add-ons, including “how-tos” based on real-life examples from the best ITIL trainers in the world (yes, it’s really true and we’re proud of it!)

IT practitioners working within technology and digital teams across businesses

  • The candidate must have the ITIL Expert certification or have 17 credits under the ITIL Credit scheme.
  • In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 30 hours including the examination).

Type: Forty (40) multiple choice carrying 1 mark each.

Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time

Pass Score:70% (28of 40)

Why choose SAI Learning & Consultancy Solutions?

Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

Why there is No ITIL 4 Foundation transition module?

There will not be a transition module at the Foundation level. There is a large amount of new material in the ITIL 4 Foundation therefore a single exam is required to assess end-learners knowledge of the new ITIL 4 Foundation guidance.

When can I take the Certification Exam?

ITIL 4 Foundation exams will be live from 28 Feb 2019.

Is ITIL Foundation Training Mandatory to take Exam?

AXELOS has not mandated training for ITIL Foundation, however we encourage candidates to partake in training to fully understand the new material.

Is my existing ITIL Foundation certificate is still valid?

Your existing ITIL Foundation certificate will be Lifelong valid

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Available Courses

All quoted prices are GST Exclusive for consumers who pay no GST or can recover GST. The current rate of GST is 10% for consumers that are required to pay GST. * * All listed course bookings are subject to availability; The website is updated regularly due to the dynamic nature of our industry. Course availability can only be confirmed when you have received a course confirmation email containing your joining instructions and once payment has been authorised and collected. To check the availability of courses in real time, please call 1300 19 19 75.

SAI Learning & Consultancy Solutions is the registered trade mark under partnership with global training organisations.

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