The Drive Stakeholder Value Specialist Certification is relevant to everyone in a supplier facing role. This means those managing one or more suppliers and working with suppliers in providing a single integrated service management organization. This module covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services.

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.

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Drive Stakeholder Value Specialist Training's Information

  1. value propositions
  2. fostering relationships
  3. keeping engagement channels open
  4. shaping demand
  5. designing service offerings
  6. aligning and agreeing expectations
  7. co-creating service experiences
  8. realizing value
  1. Understand how customer journeys are designed
  2. Know how to target markets and stakeholders
  3. Know how to foster stakeholder relationships
  4. Know how to shape demand and define service offerings
  5. Know how to align expectations and agree details of services
  6. Know how to onboard and offboard customers and users
  7. Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  8. Know how to realize and validate service value
  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • Existing ITIL qualification holders wishing to develop their knowledge.
  • The candidate must have passed the ITIL 4 Foundation examination.
  • In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).

Type: Forty (40) multiple choice carrying 1 mark each.

Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time

Pass Score:70% (28of 40)

Why choose SAI Learning & Consultancy Solutions?

Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

Why there is No ITIL 4 Foundation transition module?

There will not be a transition module at the Foundation level. There is a large amount of new material in the ITIL 4 Foundation therefore a single exam is required to assess end-learners knowledge of the new ITIL 4 Foundation guidance.

When can I take the Certification Exam?

ITIL 4 Foundation exams will be live from 28 Feb 2019.

Is ITIL Foundation Training Mandatory to take Exam?

AXELOS has not mandated training for ITIL Foundation, however we encourage candidates to partake in training to fully understand the new material.

Is my existing ITIL Foundation certificate is still valid?

Your existing ITIL Foundation certificate will be Lifelong valid