ITIL4 SPECIALIST CREATE, DELIVER AND SUPPORT

This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.

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Create, Deliver and Support Training's Information

  1. Core Service Management Activities
  2. Creation of Services
  3. Integrating Different Value Streams to Create, Deliver and Support IT-Enabled Products and Services
  4. Supporting Practices, Methods, and Tools
  5. Service Performance
  6. Understanding Service Quality and Improvement Methods
  7. Innovative, Reliable Tech-Enabled Service
  1. The integration of different value streams and activities to create, deliver and support IT-enabled products and services
  2. Supporting practices, methods and tools
  3. Service performance and service quality and improvement methods
  4. How to continue to deliver innovative yet reliable tech-enabled services in an increasingly competitive market
  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • Existing ITIL qualification holders wishing to develop their knowledge.
  • The candidate must have passed the ITIL 4 Foundation examination.
  • In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).

Type: Forty (40) multiple choice carrying 1 mark each.

Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time

Pass Score:70% (28of 40)

Why choose SAI Learning & Consultancy Solutions?

Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

Why there is No ITIL 4 Foundation transition module?

There will not be a transition module at the Foundation level. There is a large amount of new material in the ITIL 4 Foundation therefore a single exam is required to assess end-learners knowledge of the new ITIL 4 Foundation guidance.

When can I take the Certification Exam?

ITIL 4 Foundation exams will be live from 28 Feb 2019.

Is ITIL Foundation Training Mandatory to take Exam?

AXELOS has not mandated training for ITIL Foundation, however we encourage candidates to partake in training to fully understand the new material.

Is my existing ITIL Foundation certificate is still valid?

Your existing ITIL Foundation certificate will be Lifelong valid

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