While some IT professionals encounter this ITIL thing on their first day in a new job, some others have reached the role of Senior Software Engineer at the ripe age of 26 before being exposed to it. What is it and why would anyone working in a startup care about a 30-year-old IT framework? The article sheds some light on this 250,000-exams-a-year phenomenon.
At DevOps conferences, I’ve observed a some very negative sentiment about ITIL and ITSM. In particular, the Change Advisory Board is frequently cited as a symbol of ITSM’s anachronistic bureaucracy. They have a point. Enterprise IT support organisations are seen as slow, siloed structures built around an outdated three-tier application model.
ITIL Intermediate – Service Offerings and Agreements (SOA) By Eric Kralicek – Senior Modern Service Management Consultant 17 May 2019 Certification, Cloud services, IT services, ITIL, Service desk, Service management, Value Graphic image of two ITSM practitioners shaking hands as they negotiate in front of glob criss-crossed by dotted lines linking key
ITIL Intermediate – Service Offerings and Agreements (SOA) By Eric Kralicek – Senior Modern Service Management Consultant 17 May 2019 Certification, Cloud services, IT services, ITIL, Service desk, Service management, Value Graphic image of two ITSM practitioners shaking hands as they negotiate in front of glob criss-crossed by dotted lines linking key
At DevOps conferences, I’ve observed a some very negative sentiment about ITIL and ITSM. In particular, the Change Advisory Board is frequently cited as a symbol of ITSM’s anachronistic bureaucracy. They have a point. Enterprise IT support organisations are seen as slow, siloed structures built around an outdated three-tier application model.
At DevOps conferences, I’ve observed a some very negative sentiment about ITIL and ITSM. In particular, the Change Advisory Board is frequently cited as a symbol of ITSM’s anachronistic bureaucracy. They have a point. Enterprise IT support organisations are seen
While some IT professionals encounter this ITIL thing on their first day in a new job, some others have reached the role of Senior Software Engineer at the ripe age of 26 before being exposed to it. What is it and why would anyone working in a startup care about a 30-year-old IT framework? The article sheds some light on this 250,000-exams-a-year phenomenon.
While some IT professionals encounter this ITIL thing on their first day in a new job, some others have reached the role of Senior Software Engineer at the
