ITIL® Service Operation

The knowledge transfer wherein theory is put as much into practice through in-depth coverage, lively discussions, and case studies and …

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    The knowledge transfer wherein theory is put as much into practice through in-depth coverage, lively discussions, and case studies and as many real-time scenarios makes the session very engaging and engrossing. Face-to-face interaction will help in ironing out doubts/issues and makes it easy for the participant in accelerating the learning.

     

    Course Overview

    The purpose of the service operation stage of the service lifecycle is to coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers. Service operation is also responsible for the ongoing management of the technology that is used to deliver and support services.

    Service operation is a critical stage of the service lifecycle. Well-planned and well-implemented processes will be to no avail if the day-to-day operation of those processes is not properly conducted, controlled and managed.

    Candidates can expect to gain competencies upon successful completion of the education and examination components related to this certification

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