ITIL® SERVICE OFFERINGS AND AGREEMENTS
The knowledge transfer wherein theory is put as much into practice through in-depth coverage, lively discussions, and case studies and …
The knowledge transfer wherein theory is put as much into practice through in-depth coverage, lively discussions, and case studies and as many real-time scenarios makes the session very engaging and engrossing. Face-to-face interaction will help in ironing out doubts/issues and makes it easy for the participant in accelerating the learning.
Service Offerings and Agreements Qualification
The Service Offerings and Agreements module is one of the ITIL® Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL® processes and roles, how they are implemented and how they interact.
Is it right for me?
As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.
The Service Offerings and Agreements qualification would suit candidates in the following IT professions or areas:
IT Finance Manager
Service Level Manager
Business Continuity Manager
Supplier Relationship Manager
We have provided this list as a guide only, and choices will depend on the candidate’s individual career goals and objectives.
Why should I take it?
The modular structure of the Intermediate level allows candidates to develop an ITIL specialism. The Service Offerings and Agreements module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.
Service Lifecycle modules which would enhance your knowledge gained from this module are:
Service Design (SD)
Service Strategy (SS)
You may also choose to use the certification and credits and supplement them with additional modules to achieve ITIL Expert Level.
Credits obtained from the Service Offerings and Agreements (SOA) qualification may not be combined with the credits obtained from the IPAD Practitioner module towards an ITIL Expert Level application due to the high level of content overlap.
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