ITIL® OPERATIONAL SUPPORT AND ANALYSIS

The knowledge transfer wherein theory is put as much into practice through in-depth coverage, lively discussions, and case studies and …

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    The knowledge transfer wherein theory is put as much into practice through in-depth coverage, lively discussions, and case studies and as many real-time scenarios makes the session very engaging and engrossing. Face-to-face interaction will help in ironing out doubts/issues and makes it easy for the participant in accelerating the learning.

    Course Overview

    Operational Support and Analysis Qualification

    The Operational Support and Analysis module is one of the ITIL® Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL® processes and roles, how they are implemented and how they interact.

    Is it right for me?

    As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.

    The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

    Configuration Manager
    Availability Manager
    System Software
    Applications Support
    IT Operations Manager
    Network Control and Operation
    Database Administrator
    Problem Manager
    Network Support

    We have provided this list as a guide only, and choices will depend on the candidate’s individual career goals and objectives.

    Why should I take it?

    The modular structure of the Intermediate level allows candidates to develop an ITIL specialism. The Operational Support and Analysis module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.

    Lifecycle modules which would enhance your knowledge gained from this module are:

    Continual Service Improvement (CSI)

    Service Operation (SO)

    You may also choose to use the qualification and credits and supplement them with additional modules to achieve ITIL Expert Level.

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