ITIL® CONTINUAL SERVICE IMPROVEMENT
The knowledge transfer wherein theory is put as much into practice through in-depth coverage, lively discussions, and case studies and …
The knowledge transfer wherein theory is put as much into practice through in-depth coverage, lively discussions, and case studies and as many real-time scenarios makes the session very engaging and engrossing. Face-to-face interaction will help in ironing out doubts/issues and makes it easy for the participant in accelerating the learning.
The Continual Service Improvement (CSI) modulefocuses on the principles and techniques in systematically reviewing the products and services through strategy, design, transition and operation stages of the IT Service Lifecycle and guides in the organization of process and its effective execution. It assists in identifying the tools and technology required to support CSI activities and evaluate risk and critical factors. CSI practices best help to meet the needs of the end users and greatly improve ROI.
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