Agile Business Analysis
Agile Business Analysis
ITIL Master
ITIL MASTER
The ITIL Master Qualification Certificate is the top-level certification of the ITIL scheme. This certification will validate the professional’s ability to apply the principles, methods and techniques from ITIL in the workplace.
To achieve the ITIL Master certification, you must ensure you have extensive practical hands-on experience with ITIL and can demonstrate active involvement in the implementation of the practices and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.
Every ITIL Master candidate will select a different range of experiences that are personal to them, so there is no fixed
Digital & IT Strategy
ITIL4 LEADER DIGITAL AND IT STRATEGY
The IT & Digital Strategy course will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding.
The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.
This module adds a new perspective to
Strategist Direct Plan and Improve
ITIL®4 STRATEGIST DIRECT PLAN AND IMPROVE
This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will cover both practical and strategic elements.
Therefore, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL4 Strategic Leader streams.
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Strategist Direct
Direct Plan and Improve
ITIL4 STRATEGIST DIRECT PLAN AND IMPROVE
This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will cover both practical and strategic elements.
Therefore, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
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Direct
High Velocity IT
ITIL4 SPECIALIST HIGH VELOCITY IT
This module explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations, to operate in a similar way to successful digitally-native organizations. This module includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.
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Create, Deliver and Support Training’s Information Course Outline Learning ObjectiveTarget GroupPre-requisiteExam
Make the
Drive Stakeholder Value
ITIL4 SPECIALIST DRIVE STAKEHOLDER VALUE
The Drive Stakeholder Value Specialist Certification is relevant to everyone in a supplier facing role. This means those managing one or more suppliers and working with suppliers in providing a single integrated service management organization. This module covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services.
The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey
Create, Deliver and Support
ITIL4 SPECIALIST CREATE, DELIVER AND SUPPORT
This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.
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Create, Deliver and Support Training’s Information Course Outline Learning ObjectiveTarget GroupPre-requisiteExam
Core Service Management
Managing Professional Transition
MANAGING PROFESSIONAL TRANSITION
The ITIL4 Managing Professional Transition module (ITIL 4 MPT) is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.
This ITIL 4 Managing Professional has been developed for IT practitioners working within technology and digital teams across organizations. It provides practical and technical guidance on how to create, deliver and support successful IT-enabled services, teams, and workflows.
The Transition module recognizes the candidate’s